Custom Embroidered Hats FAQ's
1. What is the minimum order quantity?
We don’t have a minimum order requirement, but for orders of fewer than 8 hats, we do apply a one-time digitizing fee of $35.
2. How much does custom embroidery cost?
The cost of custom embroidery depends on factors like the number of hats you’re ordering.
3. What is the turnaround time?
Our processing time is typically 5-7 business days, and shipping transit time is around 3-5 business days, depending on your location. If you have a specific deadline, let us know, and we’ll do our best to accommodate!
4. Can I see a sample before placing my order?
Absolutely! We offer digital proofs for your approval before we start embroidery. This way, you can make sure your design looks exactly as you want it.
5. Can I use my own hats, or do I have to choose from your inventory?
Unfortunately, we’re unable to accept hats from customers at the moment. If you have a specific brand and style you'd like please let us know.
6. What types of file formats do you accept for the design?
We accept a variety of file formats, including JPEG, PDF, and high-resolution PNG. If you’re unsure about your file, feel free to send it over, and we’ll let you know if it needs any adjustments to be embroidery-ready.
7. Can I choose the thread color?
Yes! You can choose from a wide range of thread colors. If you have specific brand colors, just let us know, and we’ll match them as closely as possible. We also offer color recommendations based on the hat color and design.
8. What is the quality of the embroidery? Will it last?
Our embroidery is high-quality and designed to last. We use durable threads (Madeira Thread) and ensure every stitch is clean and precise. Whether you’re giving these hats to employees or selling them as merchandise, they’re built to withstand regular wear and washing.
9. Do you offer bulk discounts?Yes! The more hats you order, the better the pricing. We offer tiered pricing based on quantity, and I’d be happy to provide a detailed quote for your order size.
10. Can I make changes to the order after it’s placed?
Once your design is finalized and we begin production, changes are not allowed. However, if you need to make changes before we start, we’re happy to work with you to adjust the design or order details.
11. What if the hats are damaged during shipping?
We take great care in packaging to ensure that your order arrives in perfect condition. If there’s ever an issue, please let us know right away, and we’ll work with you to resolve it, either by sending replacements or issuing a refund, depending on the situation.
12. Can you help me with design ideas if I don’t have one yet?
While we don’t create logos from scratch, we’d be happy to work with you to bring your existing ideas to life. If you have a concept or any inspiration in mind, we can help refine it for embroidery and ensure it looks great on your hats. Feel free to share what you're thinking, and we can take it from there.
13. Do you offer different hat styles, or just one type?
We offer a variety of hat styles, including snapbacks, dad hats, beanies, trucker hats, and more. We’ll help you pick the right style that best suits your brand and audience.
14. What’s the best way to care for my embroidered hats?
To keep your embroidered hats looking great, we recommend spot cleaning with a damp cloth or hand washing them if necessary. Avoid machine washing to preserve the embroidery. We can also provide specific care instructions based on the materials used.